FAQs
Are all items sold by JHypeLUX authentic?
Yes. Every item sold by JHypeLUX is 100% authentic. We use a strict 3-layer authentication process, including verification by a CCIC-certified authenticator, professional in-house authenticators, and trusted third-party authentication technologies.
What is your authentication process?
Each item undergoes:
- Founder verification by Joshua (CCIC-verified authenticator)
- Expert authentication by our professional team
- Third-party verification using platforms such as Entrupy or CheckCheck
Only items that pass all stages are listed for sale.
Do you sell pre-owned or brand-new items?
We offer both pre-owned and brand-new luxury items. Product condition is clearly stated on every listing so customers know exactly what they are purchasing.
How do you rate item conditions?
We use a transparent star-based condition rating system, clearly explained on each product page. Each item is individually assessed based on wear, structure, and overall appearance.
Do items come with original accessories?
Most items come with original accessories such as boxes, dustbags, receipts, or cards. Included items are always listed clearly in the product description.
Can I sell my luxury items to JHypeLUX?
Yes. We buy selected luxury items directly from individuals. Our team evaluates condition, authenticity, and market value to offer a fair price. Contact us to begin the process.
Do you offer authentication services only?
Yes. JHypeLUX also provides standalone authentication services to help customers verify luxury items and avoid counterfeit products.
Why are your prices lower than retail?
Many of our items are pre-owned or sourced below retail value, allowing us to offer luxury at more accessible prices—without compromising authenticity or quality.
What if I receive an item that is not as described?
Customer trust is our priority. If an item does not match its description, please contact us immediately and our team will assist according to our return or resolution policy.
How can I contact JHypeLUX?
You can reach us via our website contact form, contact us page, social media channels, or WhatsApp. Our team is always happy to assist.